- When the Care Instructions are not followed
- Staining or washing issues – see below
- A detergent containing any of the following: enzymes, brighteners, bleaches, whiteners, dyes or natural colors, perfumes, essential oils or additive soaps.
- Winc Design recommends an eco-friendly soap
- Diaper rash cream which has ruined a diaper – these creams clog the inserts pores and will prevent absorption. Do not use Diaper Rash Creams without a liner or a disposable insert.
- We do not replace any diapers not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used diaper.
- We do not replace diapers that were won through a Facebook, magazine, or blog giveaways.
|Charlie Banana® Return and Warranty Detailed Policy|
Please send us an email explaining any problems you are experiencing at firstname.lastname@example.org .
We’re here to assist you the best we can and it is a pleasure for us to find a solution.
The Charlie Banana team is confident in the manufacturing and quality of our products. Please follow our Care Instructions to ensure diapers are properly cared for on a daily basis.
Charlie Banana®’s one year warranty covers snaps, sewing or manufacturing defects, lamination or metal sizing technology. The warranty is only extended to the original purchaser of the products and a proof of purchase is required.
The elastic has a warranty of 180 days.
If the diapers have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
If you experience diaper issues within one year of purchase, please contact us at email@example.com and fill out a Product Request Form. You must have a proof of purchase that clearly states the date in order to receive a diaper replacement. Receipt must be from an authorized dealer.
Once you submit your information, Charlie Banana will review your diaper and/or provide instructions for resolving any potential issues. Please allow four weeks for a replacement diaper.
Warranty does not cover the following:
We are located in Limassol Cyprus therefore email is the fastest way to reach us.
We hope that you will enjoy your Charlie Banana® products for many years!